Returns & Shipping Policy

1) WARRANTY WITH COMMITMENT FOR 12 MONTHS

- AVA electric accessories are warranted for 3 months. Fashion watches only warrant the movement, not the strap, case, or glass.

- Only applies to the main product, NOT to accessories that come with the main product.

+ Warranty within 15 days (from the date Mavilo PH receives the device in a defective state and to the date the customer is called to retrieve the device under warranty).

+ The product is not warranted for the second time within 30 days from the date the device is warranted.

+ If Mavilo PH violates the commitment (warranty for more than 15 days or the product must be warranted again within 30 days from the previous warranty), the Customer can apply the method of "Exchange for what is broken" or "Refund" with a 50% discount.

*From the 13th month onwards, the warranty commitment does not apply, only the manufacturer's warranty (if any) applies.
2) REFUND: Applicable to defective and non-defective products.

- First month from date of purchase: 20% fee of invoice value.

- 2nd to 12th month: 10% fee of invoice value/month.

- For AVA electrical accessories only: refund within 3 months with the above fee. From the 4th month onwards, no refund is applicable.